Frequently Asked Questions

To reset your password:

1. Go to the login page at riffrepeat.com
2. Click on "Forgot Password" link
3. Enter your registered email address
4. Check your email for a password reset link
5. Click the link and follow the instructions to create a new password

If you don't receive the email within a few minutes, check your spam folder.

If you're a student, contact your teacher - they have your registered email on file.

If you're a teacher, try logging in with the email addresses you commonly use. If you still can't access your account, contact support.

Currently, email addresses cannot be changed directly in the app. If you need to change your email:

• Students: Contact your teacher to update your email in their system
• Teachers: Contact support to request an email change

Student Accounts:

• Can view only lessons assigned to them
• Can create bookmarks in their lessons
• Can search their own lessons
• Cannot add other students or upload lessons

Teacher Accounts:

• Can view all lessons they've created
• Can add and manage students
• Can upload lessons manually
• Can connect Zoom account and sync recordings
• Can create lessons from Zoom recordings
• Have access to the Recordings page

If the video player isn't loading:

• Check your internet connection: Videos require a stable internet connection
• Wait for loading: Large video files may take a moment to buffer
• Try refreshing: Reload the page (F5 or Ctrl+R)
• Clear browser cache: Old cached data can sometimes cause issues
• Try a different browser: Chrome, Firefox, and Edge are fully supported

If the problem persists, the video file may not have uploaded correctly - contact your teacher or support.

Video links are generated dynamically and expire after 60 minutes for security. If you get an "expired link" error, simply refresh the page to generate a new link. The lesson itself never expires - only the temporary playback link.

Currently, Riff Repeat does not support downloading lessons for offline viewing. All lessons must be streamed through the web platform. This ensures security and protects teacher content.

On the Lessons page:

1. Use the search box to enter keywords from the summary or transcript
2. Use the date range filters to narrow down by time period
3. Click "Search" to see matching lessons
4. When searching, lesson cards show highlighted snippets of the matching text

Timestamps in the transcript are clickable links that jump directly to that moment in the video. This makes it easy to review specific parts of the lesson without scrubbing through the entire video.

Bookmarks let you save important moments in a lesson:

• Creating: Click the "Bookmark" button while watching a lesson
• Content: Each bookmark saves the timestamp and surrounding transcript text
• Accessing: View bookmarks in the sidebar on the lesson page, or on the main Lessons page
• Clicking: Click a bookmark to jump directly to that moment in the video

The Zoom Integration section is only available to teacher accounts. If you're a student, you won't see this option. If you're a teacher and still don't see it, try logging out and back in, or contact support.

If the Zoom connection fails:

1. Make sure you clicked "Authorize" on the Zoom OAuth page
2. Check that you're logged in to the correct Zoom account
3. Disable any pop-up blockers for riffrepeat.com
4. Try the connection process again from Settings
5. If it still fails, disconnect (if partially connected) and try again

Automatic Sync: Riff Repeat automatically syncs your Zoom recordings twice per day (morning and evening). You don't need to do anything - new recordings will appear automatically within 12 hours.

Manual Sync (Optional): If you need immediate access to a new recording and don't want to wait for the next automatic sync, you can manually trigger a sync from the Settings page.

The system automatically skips duplicate recordings, so it's safe to manually sync as often as you want.

Common reasons recordings don't appear:

• Local recordings: Only Zoom cloud recordings are synced (not local computer recordings)
• Processing delay: New recordings may still be processing in Zoom - wait a few hours for the next automatic sync, or manually sync from Settings
• Too old: The system fetches the 300 most recent recordings - older ones may not appear
• Account mismatch: Make sure you connected the Zoom account where the recordings are stored
• Deleted on Zoom: If recordings were deleted from Zoom cloud, they can't be synced

Lessons are only auto-created when a recording participant's email exactly matches a student's email in your system. If a lesson wasn't created:

• Email mismatch: The participant's Zoom email might be different from their registered email in Riff Repeat
• Student not added: Make sure you added the student before syncing
• Manual creation: Go to the Recordings page and manually create a lesson for unmatched recordings

Yes! To connect a different Zoom account:

1. Go to Settings
2. Click "Disconnect" in the Zoom Integration section
3. Confirm disconnection
4. Click "Connect Zoom Account" again
5. Log in with the new Zoom account when prompted

Note: Previously synced recordings and lessons from the old account will remain in your system.

To add a new student:

1. Navigate to the Students page from the main menu
2. Fill in the student's name and email address
3. Click "Add Student"
4. The student will receive login credentials via email

Make sure to use the same email address the student uses in Zoom for automatic lesson matching.

There are two ways to create lessons:

Automatic (via Zoom):

1. Connect your Zoom account in Settings
2. Recordings are automatically synced twice daily
3. Lessons are automatically created for matched students

Note: You can also manually sync from Settings if you need immediate access to a new recording.

Manual Upload:

1. Go to the lesson creation page
2. Select the student
3. Choose the lesson date
4. Upload the video file
5. Optionally add summary and transcript

No. Students can only see lessons that have been specifically assigned to them. They cannot see:

• Other students' lessons
• Your raw Zoom recordings (these are on the teacher-only Recordings page)
• Unmatched recordings
• Your student list

Privacy and security are built into the platform - each student only sees their own content.

If you can't see a lesson you expect to have:

• Not assigned: Your teacher may not have created/assigned the lesson to you yet
• Email mismatch: If from Zoom, your Zoom email might not match your Riff Repeat email
• Wrong account: Make sure you're logged in with the correct student account
• Contact teacher: Ask your teacher if the lesson has been uploaded for you

If your video isn't playing:

• Check your internet connection speed - videos require broadband
• Try refreshing the page to generate a new video link
• Clear your browser cache and cookies
• Try a different browser (Chrome, Firefox, or Edge recommended)
• Disable browser extensions that might block video playback
• Check that JavaScript is enabled in your browser

Slow page loading can be caused by:

• Internet speed: Check your connection speed
• Large video files: HD videos may take time to buffer
• Browser cache: Clear cache to remove old data
• Too many tabs: Close unnecessary browser tabs
• Device performance: Restart your computer if it's running slowly

If the transcript tab is empty:

• The lesson may not have a transcript yet - check the Summary tab instead
• Transcripts are not automatically generated for manually uploaded lessons
• Contact your teacher if you're a student and need a transcript
• Teachers can use AI services to generate transcripts for lessons

If search isn't returning expected results:

• Check spelling: Search is case-insensitive but spelling must match
• Try simpler terms: Use single keywords instead of long phrases
• Check date filters: You may have date filters that exclude results
• Clear and retry: Click "Clear" to reset all filters and try again
• Content availability: Search only works on lessons that have summaries or transcripts

Students: Only you and your teacher can see lessons assigned to you.

Teachers: Only you can see your recordings and lesson library. Students cannot see other students' lessons or your recording library.

All videos are stored securely in cloud storage with enterprise-grade encryption. Videos are not stored in the database - only secure references to the files are stored. Access to videos requires authentication through Riff Repeat.

Yes. Riff Repeat uses industry-standard security:

• Password Encryption: Passwords are hashed using bcrypt
• HTTPS: All data transmitted between your browser and our servers is encrypted
• Secure Storage: Video files are stored with access controls
• OAuth 2.0: Zoom integration uses secure OAuth protocols

Lessons are kept indefinitely as long as your account is active. We do not automatically delete lesson content. If you need to delete specific lessons or your account, contact support.

We love hearing from our users! To submit feedback:

1. Click the Feedback button in the main navigation (when logged in)
2. Write your feedback, suggestions, or feature requests
3. Optionally check the box to allow us to follow up via email
4. Click "Send Feedback"

You can also contact us directly using our contact form.

To report a bug or technical issue:

1. Use the Feedback button and describe the bug
2. Include what you were trying to do when the bug occurred
3. Mention your browser and operating system
4. Include any error messages you saw
5. Check the box to allow us to contact you for follow-up

Or use our contact form with "BUG REPORT" in the subject line.

We strive to respond to all support requests within:

• Urgent Issues: Within 24 hours
• General Questions: Within 48 hours
• Feature Requests: We review these regularly and will acknowledge receipt

Response times may be longer on weekends and holidays.